Business reviews are formal meetings that function as a “checkup” on vendor and contract performance. For several decades these reviews were offered by most large vendors throughout the course of a contract to assess past performance and set goals for the next period, but they have recently become less common. Business reviews should not be thrown together as part of an 11th hour pitch before a renewal and if they are going to be valuable, vendors should ensure they cover certain key areas. In this article, Jean provides a yardstick for the types of business reviews that are genuinely useful.
The Lost Art of the Business Review
Jean O'Grady
LTH Expert Venable LLP
Jean P. O’Grady has over 30 years of experience developing strategic information initiatives for Am Law 100 law firms. She holds a J.D. from Fordham University School of Law, an M.L.S. from St. John’s University and a B.A. in History from Fordham University. She is a member of the NY State Bar.
She is also a columnist at Above the Law and a panelist on Bob Ambrogi’s weekly Legal Tech Journalist’s Roundtable.
Jean was the 2013-14 Chair of the Private Law Libraries Section of the American Association of Law Libraries and a past President of the Law Library Association of Greater New York. She is an incoming Board Member of the American Association of Law Libraries ( 2017- 2019). Board Member, New York Law Institute (2015-2018.)
She is a frequent author and speaker on the transformation of libraries and information centers, digital contract licensing , knowledge management, and the legal publishing industry. She has spoken at programs sponsored by the Information Industry Association, the Association of Newsletter Publishers, Practicing Law Institute, International Legal Technology Association , West Publishing, Price Waterhouse, LegalTech, Lexis-Nexis. Janders Dean Knowledge Management Conference, American Association of Law Schools. as well as AALL, Canadian Association of Law Libraries, Australian Law Libraries Association and the Special Libraries Association.
In 2011 she launched her blog “Dewey B Strategic” to promote awareness of the strategic importance of librarians, libraries and knowledge managers as change agents and innovators in the organizations they support. She has written provocative pieces on a variety of law firm management, publishing and technology issues which have sparked important debates in the industry. Jean started writing a regular blog for Legaltech Hub, Jean O'Grady for LTH, in 2022.